Terms and conditions

FREE TRIAL SESSION AND PURCHASING A LESSON / A PACK
The free trial lesson is a non-commitment service I offer. You are not expected to purchase any lessons/packs whatsoever from me (Delia) afterwards.

However, you are expected to email me if you are not going to attend the trial lesson as this may cause inconvenience to me and to other students. It takes seconds to get in touch and cancel by emailing: delia@spanishnopanic.com

If you have had a free trial session with me, you must have been informed about availability, packs, conditions, class system, what each pack incluedes, etc. All this information and the things we have agreed on will be also emailed to you after the trial session.

You can set a day and time for next session at the free trial session. Or you can decide afterwards and let me know according to my availability. To let me know you can reply to the email I will be sending you after the trial session where I will be summarising everything we agreed on.

To set a day and time from the second lesson onwards, you can agree with me personally when skypeing.

Once you we have both agreed on a day and time, you can pay the entire fee. To do that, you need to click on BUY below the pack that suits you best, and you will be directed to Paypal website in order to complete your purchase securely.

Paypal system will convert your currency into euros. You do not need to do anything.

Let me now if you prefer to pay by means of a bank transfer.

Please email me at delia@spanishnopanic.com if you have any problems related to the payment system.

A trial lesson is the best way to agree on your needs, pace of (home)work, how often you'd like your lessons, etc, but if you haven't had one, you prefer not to have one or you are a returning student, please check availability by emailing me at delia@spanishnopanic.com before you pay for any session or pack. Say when you´d like to have your first online lesson. Please give at least 2 choices. A lesson on a Saturday or Sunday may be also possible. You'll be confirmed about the day and time for your lesson within 24 hours and you'll be ready to pay for the session/pack of your choice.

LESSONS AND PACKS

The teaching will take the form of online (via Skype or similar service) interaction.

You will need a computer or laptop and internet connection. Headsets and microphone are not necessary but you might find them very useful.

Each session's duration is 1 hour.

Each session is individual. Please contact me if you'd like group sessions.

Lessons or packs must be paid before the teaching takes place.

You will receive an email in order to confirm your payment and therefore, your lesson’s day and time.

Spanish no panic will not be responsible for any additional charges.

If you cancel a lesson with 24 hours’ notice or more, you will be able to re-schedule your session.

I will make every effort to contact you and set up the time for a lesson. Should I not receive a reply from you after 10 working days, I am afraid your fees will not be refunded.

If you do not respond to contact attempts within two months of making the booking, the hours will no longer be valid to use.

If you show up late, as much as I am a flexible person, I have other lessons and cannot extend the time-slot you chose.

If you cancel a lesson with less than 24 hours’ notice or do not show up to a planned lesson the hours will be counted towards the number of hours taught.

If you are in any way unhappy with the lessons please make me aware of it. An open chat about things will help both of us.

If you remain dissatisfied a full refund will be issued.

If the number of teaching hours exceeds 5 without having expressed dissatisfaction with the services provided, I will understand that you are satisfied with the service.

If the cost of a lesson or a pack has to be increased in order to match living costs, you will be notified in advance.

HOLIDAY OR ILLNESS

I will inform you of any holiday I will be taking in advance. It will not be during term-time or pre-exam periods as I prioritise my students’ preparation and support.

If I have to cancel the lesson due to illness, it will be re-scheduled or your money will be refunded if you prefer so.

LEARNING MATERIALS

I work very hard to create, edit and adapt my resources to each student. Unless otherwise stated, Spanish no panic owns the intellectual property rights for all material I will be sending you. You must not:

-republish any material from Spanish no panic that has been sent to you personally;

-sell, rent or sub-license any material from Spanish no panic that has been sent to you;

-reproduce, duplicate or copy any material from Spanish no panic that has been sent to you.

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