Legal advise

My name is Delia Moreno, founder and teacher of Spanish no panic. Your privacy is my main priority.  It is Spanish
no panic
's policy to respect your privacy regarding any information I may collect from you across my  website, https://www.spanishnopanic.com.

I only ask for personal information when I truly need it to provide a service to you. I collect it by fair and lawful means, with your knowledge and consent. I also let you know why I am collecting it and how it will be used.

I only retain collected information for as long as necessary to provide you with your requested service. Any data I store will be protected within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

I will not share any personally identifying information publicly or with third-parties, except when required to by law or when you express your consent.

My website may link to external sites that are not operated by me. Please be aware that I have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse my request for your personal information, with the understanding that I may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of my practices around privacy and personal information.

If you have any additional questions or require more information about how I handle user data and personal information, feel free to contact me:

Delia Moreno

Calle Pablo Iglesias, bloque 89 – 1ºA

38203 La Laguna, Tenerife.

Canary Islands, Spain.

Email: delia@spanishnopanic.com

Your personal details can be amended or deleted from my data base if you request so.

Spanishnopanic.com complies with Ley Orgánica 15/1999, of
December 13th, on Data Protection (Protección de Datos de Carácter Personal (LOPD), and with Real Decreto 1720/2007, of December 21st, known as Reglamento de desarrollo de la LOPD. It also complies with Reglamento (UE) 2016/679 of the European Parliament  of April 27th, 2016  related to protection of individuals (RGPD), as well as with Ley 34/2002, of July the 11th on Servicios de la Sociedad de la Información y Comercio Electrónico ( LSSICE o LSSI)

You are entitled to contact the Agencia Española de
Protección de Datos (Spanish Data Protection agency) if you consider that your personal information is being treated in any way that leads to any infringement of the law.

How I collect your details:

-by means of contact forms, where I request your name and email. This allows me to answer your questions, comments, doubts or complains regarding information on my web page, my services, my packs, how I deal with your personal details or any other issues. In this case, your details will be stored on Mailchimp server (approved by the European Committee of Data Protection)

-by means of subscription forms, which will allow me to send free booklets, study guides, promotions or special offers. They are also dealt with by Mailchinp (approved by the European Committee of Data Protection)

-by means of services request form. The use of your email in this case will allow me to contact you and agree on a service offline. Your details will be stored on Mailchimp (approved by the European Committee of Data Protection)

-by means of registering for skype or zoom sessions. Your details Will allow me to send you any links and passwords. Your details will be stored on Mailchimp (approved by the European Committee of Data Protection)

-when you purchase a session or tuition pack. In this case, your personal details will be stored and used by Paypal.

Emailing

Spanish no panic will not send business emails unless the student/user has ticked his/her consent on the forms.  Any
commercial email will be named and identified appropriately.

Children’s
Online Privacy Protection Act Compliance

Spanish no panic is in compliance with the requirements of COPPA (Childrens Online Privacy
Protection Act) and does not collect any information from anyone under 13 years of age. This website, products and services are all directed to people who are at least 13 years old or older.

Spanishnopanic.com has been carefully built so that it is a safe space for learners in their teens:

I will never request personal information unless it is strictly necessary to provide you with my teaching services.

I will never share any personal information unless authorisation is given.

I will never use your personal details for anything other than what is expressed on this privacy policy.

I will not tell any confidential information brought up during our on-line lessons to anyone unless
it refers to child abuse or neglect issues and you give me your consent to report the issue to a specific member of authority.

Spanish no panic does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on my website, I strongly encourage you to contact me immediately at delia@spanishnopanic.com and I will do my best efforts to promptly remove such information from my records. In the event that I learn that I have collected personal information from a child under age 13 without verification of parental consent, I will delete that information as quickly as possible.

If you are under 13 years old and are browsing this web page, notice that you are not allowed to register as a user. Please do not send any information about yourself, including your name, address, telephone number or email address.

If  you are 13 or over, you may register on Spanishnopanic.com without your parents´ consent. You will be emailed study guides, vocabulary books or any other useful pdf material for your level of study. However, if you want to purchase a tuition session or pack and had to make use of your parents´ credit or debit card, Spanish no panic will need your legal tutor or parent´s consent.
Under no circumstances, Spanish no panic will request professional, financial or private details of any member of the family.

The information requested will be only the necessary in order to provide the student with tuition.

Other information gathered

Spanish no panic follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of
clicks. These are not linked to any information that is personally
identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Spanish no panic, which are sent directly to users' browser. They
automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Spanish no panic has no access to or control over these cookies that are used by third-party advertisers.

Spanish no panic's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

This web includes a SSL certificate so that data are safe and any information is completely encrypted. However, Spanish no panic cannot guarantee absolute impregnability of the Internet and therefore data breach by third parties. Spanish
no panic will immediately inform users of any security breach and will provide with any details about the incident when users request it.

Your Rights

Subject to applicable law, you have the following rights in relation to your Personal Data:

Right of access: If you request it from me, I will confirm whether I am processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details.

Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that I correct or complete it.

Right to erasure: You may request to delete or remove your Personal Data, such as where you withdraw your consent.

Right to restrict processing:
You may ask me to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to me processing it.

Right to object: You may ask me at any time to stop processing your Personal Data, and I will do so if I am processing your Personal Data for direct marketing and otherwise.

Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way I handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns.

Intellectual property

Unless otherwise stated, Spanish no panic owns the intellectual property rights for all material on Spanish no panic's website.  All intellectual property rights are reserved.
You may access this from Spanish no panic for your own personal use subjected to restrictions set in these terms and conditions, that also apply to the materials I will be sending personally to you, because they are included in the pack that you have purchased or because they are free material for my students.

You must not:

Republish any material from Spanish no panic that has been sent to you.

Sell, rent or sub-license any material from Spanish no panic that has been sent to you.

Reproduce, duplicate or copy any material from Spanish no panic that has been sent to you.

Changes in this PRIVACY POLICY

Delia Moreno has the right to change or modify this privacy policy in order to adapt it to new regulations and/or laws or industry practices. In such case, changes will be announced on this web page in advance.

Users and learners are advised to visit this page regularly in order to be aware of any changes mentioned. This will also apply to forms where personal details are needed.

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